Refund policy

 

Refund and Return Policy

Last Updated: August 18, 2026

At Malik Traders, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are happy to assist with a return or exchange in accordance with the policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is significantly different from its description on our website.

  • The product is unused and in its original condition, where applicable.

To be eligible for a return, the product must generally be unused, undamaged, and in its original packaging, with all accessories, tags, and other included items.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used, damaged, or altered by the customer.

  • Products without original packaging or included accessories.

  • Items returned after the 7-day return period.

  • Any product specifically identified as non-returnable on its product page.

3. How to Request a Return

To request a return, please contact Malik Traders within 7 days of receiving your order.

Please provide:

  • Your order number.

  • Your name and contact information.

  • The reason for the return.

  • Clear photos or videos of the product and packaging if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if your request is approved.

4. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable original payment method or another agreed method.

Shipping charges may be non-refundable, except where the return is due to an error by Malik Traders, such as sending the wrong or a defective product.

Refund processing times may vary depending on your payment provider or bank.

5. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer an exchange for the same product, subject to availability.

If the replacement is unavailable, we may offer a refund or another suitable solution.

6. Return Shipping

If the return is caused by an error on our part, such as receiving an incorrect or defective product, Malik Traders may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping costs.

7. Damaged or Incorrect Orders

Please inspect your order when it arrives. If your product is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos/videos of the issue so we can investigate and resolve it.

8. Cancellation Policy

If you want to cancel an order, contact us as soon as possible after placing it. We will try to accommodate cancellation requests before the order is processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it and the return policy may apply.

9. Changes to This Policy

Malik Traders reserves the right to update or change this Refund and Return Policy at any time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have questions about returns, refunds, or exchanges, please contact:

Malik Traders
Email: maliktreaders4@gmail.com
Phone/WhatsApp:03056806129
Address:pakistan

We are committed to providing fair and helpful customer service and will do our best to resolve eligible return and refund requests promptly.